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How to Turn a Brand Crisis into a Reputation Win

In the landscape of a social-media-dominated Internet, even so much as an obscure Twitter user’s tweet calling out your brand can quickly blow up into an enormous uproar involving several thousand commenters publicly deriding your product or company. Any marketer promoting the brand in question could hardly end up in a less enviable and flustering

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Effective Reputation Management Service For Physicians

If you are a physician or other type of medical professional, you may well be the proud owner of your own private office or care center. If this is the case, then you are already aware of just how important it is for you to maintain a positive reputation throughout your community. The Internet has

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Beyond Reputation Management: Improving Your Reputation

These days, online reputation management is a big buzzword in the internet marketing sector. This is the case for many reasons, including the fact that more and more business owners are recognizing the importance of establishing and maintaining a good reputation in the online world. However, it’s important to know that online reputation management is

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How To Make An Emotional Connection With Customers

Technology has allowed a whole new landscape of communication between businesses and the customers they serve, and customers have grown to appreciate the new level of intimacy they can achieve with their favorite brands. Building a strong connection with your customers is a great way to boost customer loyalty, which in turn boosts profits. The

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Search Engine Optimization vs. Online Reputation Management

Company websites rely on two structurally-different yet inextricably-linked principles in order to promote their business: Search Engine Optimization (SEO) and Online Reputation Management (ORM). Whereas SEO is concerned with the quality and structure of a site’s pages individually, ORM is concerned with shaping online information about an organization and/or individual so as to influence how the

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Weathering a Social Media Storm

Social media is one of the most potent customer outreach platforms ever invented. Able to reach potential customers and fans the world over, social media connects a business in ways that were previously thought impossible. Social Media Risks Yet social media is a decidedly double edged sword, a bad social media crisis can anger the

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