Thanks to the Internet of Things, you can research everything online, and most people use Google to answer their questions about how negative reviews affect your business. Reviews and ratings are the go-to informants for any bad reputation signals, such as poor quality, bad customer service, or other grievances. However, many companies maneuvered around bad …
What Is Review Gating? Company Reputation Management Read More »
One way to add value to your business or brand is asking your customers to advocate for you online. While this is not an easy request, it is important because online reviews are often the foundation for a company’s reputation. They can be the difference between someone choosing your business or going to a competitor. …
How to Encourage Happy Customers to Post Positive Reviews About Your Business Read More »
It has never been easier to research a business, especially with all the sites offering online reviews. Whether your business has an online presence or only a brick-and-mortar store, prospective customers can check out reviews on Google My Business, Yelp, Foursquare and many other sites. Considering how important your business’s online reputation is, it’s natural …
